Contact Us

General Information, Comments, and Inquiries:
Write: 4110 Premier Drive, High Point, NC 27265
To place an order, call: 1-800-243-1776
Call: 1-877-803-6890
Mon-Friday: 8am-11pm EST
Sat-Sun: 9am-9pm EST

Customer Service

You’ll find links to answer all your questions about our products, our site, and your orders


Hope Margala, CEOAs CEO of Yankee Candle I really do invite you to contact me whenever you want—about our products, our stores, or any topic you think relevant. We’re just that kind of a company.

You invite our candles and our fragrances and our accents into your home every day. I want to return the favor and invite your comments back to us. Just send a note to [email protected] and let me know where we’ve succeeded or where we’ve missed or maybe where you’d like to see us go in the future

We really do listen. But, given the world we live in today, rest assured your privacy is and will be protected, too.

Thank you!

Hope Margala Signature

NOTE: If your comment is order-related, please contact our customer service pros at [email protected] so they can handle your issue quickly.